Contact Information

Last Updated: January 1, 2025

1. Company Information

Business Name: MM Trade LLC

Business Type: Colorado Limited Liability Company

State of Formation: Colorado, United States

2. Primary Contact Methods

2.1 Email Communication

General Inquiries:

Customer Support:

  • Email: [email protected]
  • Subject Line: "CUSTOMER SUPPORT - (Your Issue)"
  • Response Time: 24-48 hours during business days

Technical Support:

  • Email: [email protected]
  • Subject Line: "TECHNICAL SUPPORT - (Your Issue)"
  • Response Time: 24-48 hours during business days

Billing and Account Issues:

  • Email: [email protected]
  • Subject Line: "BILLING - (Your Issue)"
  • Response Time: 24-48 hours during business days

2.2 Mailing Address

MM Trade LLC

PO Box 189

Vail, CO 81658

United States

Note: This is a mailing address only. We do not maintain a physical office for walk-in visits.

3. Specialized Contact Categories

3.1 Legal and Compliance Matters

Legal Inquiries:

  • Email: [email protected]
  • Subject Line: "LEGAL MATTER - (Brief Description)"
  • Response Time: 48-72 hours

Copyright and Trademark Issues:

  • Email: [email protected]
  • Subject Line: "INTELLECTUAL PROPERTY - (Type of Issue)"
  • Response Time: 48-72 hours

DMCA Notices:

  • Email: [email protected]
  • Subject Line: "DMCA NOTICE - (Type of Issue)"
  • Response Time: 48-72 hours

4. Customer Support Guidelines

4.1 Providing Necessary Information

To ensure efficient support, please include the following information when contacting us:

For Technical Issues:

  • Account email address
  • Detailed description of the issue
  • Error messages or codes
  • When the issue first occurred
  • Steps to reproduce the issue

For Account Issues:

  • Account email address
  • Nature of the account problem
  • Any relevant transaction or reference numbers
  • Preferred resolution (if applicable)

For Billing Questions:

  • Account email address
  • Transaction date and amount
  • Payment method used
  • Specific billing question or concern

4.2 Response Time Expectations

Standard Business Hours:

  • Monday - Friday: 9:00 AM - 5:00 PM (Mountain Time)

5. Emergency and Urgent Matters

5.1 Security Issues

Security Vulnerabilities:

  • Email: [email protected]
  • Subject Line: "URGENT SECURITY ISSUE - (Brief Description)"
  • Response Time: Same business day

Account Compromise:

  • Email: [email protected]
  • Subject Line: "URGENT - ACCOUNT COMPROMISE - (Account Email)"
  • Response Time: Same business day

5.2 Legal Emergencies

Urgent Legal Matters:

  • Email: [email protected]
  • Subject Line: "URGENT LEGAL MATTER - (Brief Description)"
  • Response Time: Same business day

Law Enforcement Requests:

  • Email: [email protected]
  • Subject Line: "LAW ENFORCEMENT REQUEST - (Agency Name)"
  • Response Time: As required by law

6. International Users

6.1 Time Zone Considerations

Our customer support operates in Mountain Time (MT). International users should consider time zone differences when expecting responses:

  • Mountain Time Zone:
    • UTC-7 (Mountain Daylight Time - March to November)
    • UTC-8 (Mountain Standard Time - November to March)

6.2 Language Support

Currently, we provide customer support in English only. We recommend using translation services if needed, and we will do our best to assist non-English speakers.

6.3 International Legal Matters

For legal matters involving international law or cross-border issues, please specify your jurisdiction and the nature of the international legal concern in your communication.

7. Feedback and Suggestions

7.1 Product Feedback

We welcome feedback to improve our services:

7.2 Service Improvement

We are committed to continuously improving our services based on user feedback and suggestions.

8. Quality Assurance

8.1 Service Standards

We strive to provide:

  • Professional and courteous communication
  • Accurate and helpful information
  • Timely responses within stated timeframes
  • Clear resolution of issues when possible

8.2 Escalation Process

If you are not satisfied with the initial response to your inquiry, you may request escalation by replying to the original response with "ESCALATION REQUEST" in the subject line.

9. Privacy and Confidentiality

9.1 Information Protection

All communications with our support team are treated as confidential and are protected according to our Privacy Policy.

9.2 Data Security

We use secure email systems and follow industry best practices to protect your personal information during communication.

10. Limitations and Disclaimers

10.1 Response Limitations

While we strive to respond to all inquiries promptly, response times may be longer during:

  • Peak usage periods
  • Holiday seasons
  • Technical outages
  • Force majeure events

10.2 Support Scope

Our customer support can assist with:

  • Account and billing questions
  • Technical issues with our Service
  • General information about our features
  • Privacy and legal inquiries

We cannot provide:

  • Betting or gambling advice
  • Financial or investment guidance
  • Legal advice or representation
  • Predictions about specific games or outcomes

© 2025 MM Trade LLC. All rights reserved.